Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Journal of Marketing
سال: 2020
ISSN: 0022-2429,1547-7185
DOI: 10.1177/0022242920929029